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2. Privacy Policy

Last updated: 18th November 2025

Surf and Turf @ The Aberdeen Fish Shop Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we use your personal data.

1. Information We Collect
We may collect the following information when you use our website or place an order:

  • Name

  • Address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Order history

  • IP address and device information (via cookies)

2. How We Use Your Information
We use your information to:

  • process and deliver orders

  • communicate about your order

  • respond to queries or complaints

  • improve our website and services

  • comply with legal obligations

  • send marketing emails if you have opted in (you can unsubscribe at any time)

3. Legal Basis for Processing
We rely on the following lawful bases:

  • Contract (to fulfil your order)

  • Consent (for marketing communications)

  • Legal obligation (tax and record-keeping)

  • Legitimate interests (to improve our services)

4. Sharing Your Information
We may share your data with:

  • delivery providers

  • payment processors

  • IT and website hosting providers

  • regulatory authorities if required by law

We never sell your personal data.

5. Cookies
We use cookies to improve website performance and personalise your experience.
You can change cookie settings in your browser at any time.

6. Data Retention
We keep your information only for as long as necessary to:

  • fulfil your order

  • comply with legal and accounting requirements

7. Your Rights
You have the right to:

  • access your data

  • request corrections

  • request deletion (where applicable)

  • restrict or object to processing

  • withdraw consent

  • request data portability

To exercise these rights, contact us using the details below.

8. Security
We take appropriate technical and organisational measures to protect your data.
However, no online system is completely secure.

9. Children’s Data
We do not knowingly collect data from anyone under 16.

10. Contact Us
For privacy concerns or data requests:
Surf and Turf – The Aberdeen Fish Shop Ltd, 8 Backbrae Street, Glasgow, United Kingdom
Email: hello@theaberdeenfishshop.com

If you are unhappy with our response, you may contact the Information Commissioner’s Office (ICO).